Thank you for ordering your wax from The Whimsical Windmill! We look forward to serving your home fragrance needs again and again. Below you will find our order, shipping, and return policies.
All orders placed via this website are processed through Paypal You can be assured that The Whimsical Windmill does not store any of your financial account information. Orders will be processed in 2-3 business days. Every effort is made to ship orders at least once per week. If you prefer to have an order processed through PayPal Invoicing you can email me your order and an invoice will be emailed to you. If you are in California a mandatory state tax of 7.5% will be added to your order total. Please indicate if you would like to use any coupon codes applicable to your order.
As of now, we ship through USPS. This is to ensure the lowest shipping costs to you. Once you enter your shipping zip code at checkout, available shipping options will be given to you depending on your total order weight. Tracking information will be provided via email, so be sure we have a valid and current email address so that we can keep you updated on your packages movement throughout the shipping process. Please allow up to 5 business days for delivery of your package. At this time, we will only ship to US addresses, however we are implementing international shipping soon, so be sure to check back with us periodically.
In the event a fragrance is not to your liking, or you aren’t happy with your order, we will be happy to refund your purchase price provided that the items you want to return are in the original package, unaltered and unused. Please contact us within three days with reasons for your return. Once we receive the items in question and can verify that they are intact, we will provide you a full refund. Customer will be responsible for return shipping costs. Orders that shipped as a set, must be returned as a set without exception.
USE OF PRODUCTS
The Whimsical Windmill is in no way responsible for the misuse of any of our products. Please read the instructions before using our products or refer to our do’s and don’ts.
All photos contained on this site are the exclusive property of The Whimsical Windmill and Kenya Williams respectively and may not be used or altered without the express written permission of Kenya L Williams.